keeping you safe and sound

If you have a repair on your property then please fill out the form below.

If you would like to report a repair during working hours, please call : 01767 691122

Please not these are our opening times: 

9am - 5pm Monday to Friday 

9am - 4pm Saturday

If you have an emergency out of office hours then please contact: 01767 660665

We do ask that you only contact this number in extreme circumstances.

Any repairs to rental properties, which are on full management terms with Lane and Browns (with consent from the landlord), will be carried out by our approved contractors. If the landlord requests that an independent contractor will be used, then, we have to oblige by this.

Central Heating

Please note that if your central heating is on a maintenance contract then you will be required to contact the number on your boiler. If an appliance is under warranty, then you will be required to contact the provider directly providing the warranty number that was given to you with the appliance.



Please be aware that if you lock yourself out of the property, out of office hours then this is your responsibility. We would like to remind you that this is not an emergency and you are not permitted to contact the emergency out of hours contact number. You will be required to call a locksmith and pay for the repair to re-gain access to the property.


If you think you've had a Gas Leak, please call the National Grid:  0800 111 999

Lane & Browns Limited is a Registered Company


Client Money Protection is protected by PropertyMark. PropertyMark Membership Rules.

The Redress scheme for Lane & Browns Limited is The Property Ombudsman Scheme.



Registered in England & Wales under number 10212162.

Registered Office: 29 St Neots Road, Sandy, Bedfordshire, SG19 1LE.
©2018 Lane & Browns Limited. All other brands and their logos are property of their respective owners

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